Terms of Service

Last updated: August 27, 2026 · Please read these Terms carefully before using VozClinic. By using the service you agree to them.

1. Who we are

The LNL Agency LLC, a New Mexico limited liability company, doing business as LNL Automations by LNL AI Agency LLC (“VozClinic,” “we,” “us,” “our”) provides VozClinic, a bilingual (Spanish/English) AI receptionist that answers messages and calls, helps schedule appointments, and follows up with patients on behalf of clinics. These Terms of Service (“Terms”) form a binding agreement between VozClinic and the clinic, business, or individual that uses the service (“you,” “Client”).

2. The service

VozClinic provides software that uses artificial intelligence to receive and respond to patient communications over channels such as WhatsApp, voice telephone, and text, to assist with appointment scheduling, answer common questions from a clinic-provided knowledge base, and route or escalate requests to the clinic’s staff. The specific features, channels, phone numbers, and scope provided to you are described in your separate order or service agreement with us. We may improve, modify, or discontinue features over time.

3. Eligibility and accounts

You must be authorized to act on behalf of the clinic or business you represent and be at least 18 years old. You are responsible for the accuracy of the information you provide (including clinic hours, services, pricing, providers, and knowledge-base content) and for keeping account credentials and access secure. You are responsible for activity that occurs through your account or numbers connected to the service.

4. Data roles and patient information

When VozClinic processes patient personal data on your behalf, you act as the data controller and we act as a processor, processing that data under your instructions and your own privacy notice. You are responsible for obtaining any consent required from your patients, for the lawfulness of the data you ask us to process, and for compliance with applicable health-information and data-protection laws. Our handling of personal data is described in our Privacy Notice, which is incorporated into these Terms by reference.

5. Acceptable use

You agree not to use the service to:

• Violate any law or the rights of others, or send unlawful, harassing, deceptive, or infringing content.
• Send unsolicited bulk or spam messages, or use the service in any way that violates the policies of the underlying messaging or telephony providers (including the WhatsApp Business Messaging Policy and Meta’s platform terms).
• Attempt to reverse engineer, disrupt, overload, or gain unauthorized access to the service or its infrastructure.
• Misrepresent the AI assistant as a licensed medical professional or use it to deliver diagnoses or treatment.

6. Not medical advice; emergencies

VozClinic is an administrative and communication tool. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for the professional judgment of a qualified healthcare provider. The AI assistant is designed to direct anyone describing a medical emergency to call their local emergency number (such as 911) or go to the nearest emergency room. You are responsible for ensuring appropriate clinical oversight of patient communications and for configuring escalation paths to your staff.

7. Third-party services

The service relies on third-party platforms — including Meta Platforms (WhatsApp Business Platform), cloud hosting, telephony, and AI model providers. Your use of those channels is also subject to the third parties’ own terms and policies, and their availability is outside our control. We are not responsible for outages, changes, or actions taken by these providers.

8. Pricing, tax, and billing

Published VozClinic prices do not include tax. Any applicable tax is added to the plan price or borne by the responsible party, according to applicable law and each party’s own tax position.

Current plan prices are published at vozclinic.com and are stated exclusive of tax.

Currency. We bill in US dollars (USD). Any peso amount shown on our site is approximate and moves with the daily exchange rate; the USD figure is the price of record.

Invoicing and tax treatment. VozClinic is operated by a United States entity and invoices from the United States. The tax treatment that applies to your clinic, including any Mexican VAT on imported services and which tax documents we are able to issue, is set out in your order or service agreement. We recommend confirming the treatment that applies to your situation with your accountant before signing up.

Cycles and collection. Billing cycles, the date billing starts, and any pilot or trial arrangement are set out in your order or service agreement. Unless agreed otherwise in writing, the subscription is monthly, charged in advance, and renews automatically until you cancel.

Cancellation. You may cancel at any time. Cancellation takes effect at the end of the period already paid; we do not prorate or refund periods already started, except where applicable law requires it.

Failed payment. If a charge does not complete, we may retry it and suspend the service until payment is settled. We will tell you before suspending.

Price changes. We may change plan prices on at least 30 calendar days notice. Changes apply from your next billing period; if you disagree, you may cancel before they take effect.

9. Intellectual property

We retain all rights, title, and interest in the VozClinic software, models, prompts, and related materials. You retain ownership of your clinic content and patient data. You grant us a limited license to use your content solely to provide and improve the service to you. We grant you a non-exclusive, non-transferable right to use the service during the term of your agreement.

10. Disclaimers

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI systems can make mistakes; we do not warrant that the service will be uninterrupted, error-free, or that its outputs will always be accurate or complete.

11. Limitation of liability

To the maximum extent permitted by law, VozClinic will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or related to your use of the service. Our total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid us for the service in the three (3) months preceding the event giving rise to the claim.

12. Term and termination

These Terms apply for as long as you use the service. Either party may terminate as provided in the applicable service agreement. We may suspend or terminate access if you breach these Terms or if required to protect the service, our other clients, or third parties. Upon termination, your right to use the service ends; provisions that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) will survive.

13. Changes to these Terms

We may update these Terms to reflect changes in our service or in applicable law. The current version will always be available at vozclinic.com/terms, with its last-updated date. Your continued use of the service after an update constitutes acceptance of the revised Terms.

14. Dispute resolution and governing law

Most disagreements are settled by talking, so these Terms set out steps in that order.

First, we talk. Before starting any proceeding, the party raising the issue notifies the other in writing, describing the problem and the resolution it is seeking. Both parties then negotiate in good faith for 30 calendar days from that notice.

Then, mediation. If the matter is still unresolved at the end of that period, the parties go to mediation in Tijuana, Baja California, or remotely if both prefer, before a mediator they agree on. The mediator’s fees are split equally; each party bears its own costs.

Then, the courts. If mediation does not resolve the dispute, it is submitted to the competent courts of Tijuana, Baja California, Mexico. These Terms are governed by the laws of the United Mexican States, and the parties waive any other jurisdiction that might otherwise apply by reason of their present or future domiciles.

Exceptions. None of the above prevents either party from seeking injunctive or urgent relief from a court where necessary, or VozClinic from collecting undisputed past-due amounts, or from suspending the service for non-payment under section 8.

Language. These Terms are published in Spanish and English. The Spanish version is the official, controlling version; in case of any discrepancy between the two, the Spanish text prevails. The English version is provided as a courtesy translation only.

15. Contact

Questions about these Terms? Email hola@vozclinic.com or message us on WhatsApp.