Bilingual virtual receptionist
The bilingual virtual receptionist that answers in English and Spanish, 24/7
Sofía answers every call and WhatsApp message in your patient’s language and switches languages mid-conversation. She books the appointment, sends reminders, and hands your team only what truly needs a person.
Bilingual on every shift, not just when your English speaker is in
A front desk that depends on the shift
- English calls wait for the one bilingual person on your team.
- After hours, the patient gets voicemail or an auto-reply.
- A translated chatbot replies in phrasing that reads like a translation.
- Covering nights and weekends means hiring more bilingual staff.
Sofía, your bilingual virtual receptionist
- Answers in the language the patient writes or speaks.
- Switches between English and Spanish mid-conversation without losing the thread.
- The same service at 11 pm as at 11 am.
- One monthly price, with no extra shifts to cover.
Everything a great front desk does, in both languages
Detects the language
Recognizes whether the patient writes in English or Spanish and replies the same way, on WhatsApp or by phone.
Natural English, not translation
Tested with real patients from San Diego, Los Angeles, and Phoenix.
Books the appointment
Checks real availability and confirms the visit in the same conversation.
Reminders in the patient’s language
Each patient gets reminders and follow-ups in the language they used with you.
Border-crossing directions
Sends directions in English on how to cross, where to park, and what to plan for before arriving.
Escalates when it matters
Emergencies, complaints, and complex cases reach your team in seconds.
Live in about a week
Connect your number in 48 hours
We use your clinic’s existing number through Meta’s official WhatsApp Business API. Nothing changes for your patients.
One 90-minute training session
We interview you about pricing, services, doctors, hours, and FAQs. Sofía answers with your words, your prices, and your rules.
Live with your patients
The session happens in the first 5 days, and full production arrives around day 7.
Bilingual virtual receptionist FAQ
What is a bilingual virtual receptionist?
It’s an AI receptionist that answers your patients’ calls and messages in two languages. VozClinic’s Sofía answers in English and Spanish on WhatsApp and by phone, 24/7, books appointments, and hands your team anything that needs a person.
Does it really speak English, or is it machine translation?
It speaks natural English. It was tested with real patients from San Diego, Los Angeles, and Phoenix, and it switches languages mid-conversation when the patient does.
How much does a bilingual virtual receptionist cost?
From $299 USD a month plus tax on Essential: 1 doctor, 1 location, and up to 600 conversations. Professional is $599 USD for 2 to 4 doctors and up to 1,500 conversations. No long-term contracts.
Do I have to change my clinic’s number?
No. Sofía answers on your existing number through the official WhatsApp Business API. Your patients message and call the same number as always.
Who is VozClinic built for?
Clinics in Mexico that serve patients from both sides of the border: dental, med spa, cosmetic surgery, and medical practices. VozClinic operates under the LFPDPPP, Mexico’s data protection law. If your practice is in the United States, book a demo and we’ll tell you honestly whether it’s a fit.
Available on every channel
Explore everything Sofía does
Every call and message answered, in both languages.
Learn more →Bookings, confirmations, and reschedules with no manual work.
Learn more →Recall, follow-ups, and promotions that fill your calendar.
Learn more →Paperwork and coverage questions settled before the visit.
Learn more →Dental, med spa, and cosmetic surgery.
Learn more →Answer every patient in their language
A 20-minute call. We show you Sofía working through your clinic's own cases.
Book a demo →